Shipping and Returns

BASELINE — SHIPPING & RETURNS

Shipping Policy

Order Processing

All orders are processed in the order they are received. Once your order has shipped, you will receive a confirmation email with tracking information.

Preorders

Select Baseline products are available for preorder. Preorder items are expected to ship within 6–8 weeks after the preorder window closes.

Estimated shipping timelines are subject to change due to production or fulfillment delays. We will communicate any significant updates via email.

Shipping Rates

We offer complimentary standard shipping on U.S. orders of $125 or more.

Shipping costs for orders below $125 will be calculated at checkout.

Shipping & Delivery

Once an order has shipped, delivery times will vary depending on the destination and shipping carrier.

Baseline is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances outside our control.

If your package is lost or arrives damaged, please contact us so we can assist with the next steps.

Returns & Exchanges

All Sales Are Final

At Baseline, our collections are produced in limited quantities. To maintain the integrity of our releases, all purchases are final sale.

We do not accept returns, exchanges, or refunds for change of mind, incorrect sizing, or fit preferences.

We encourage customers to carefully review product descriptions and size guides before placing an order.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products.

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with the following information (Your order number, a description of the issue, and clear photographs of the item).

Our team will review your request and arrange an appropriate resolution where applicable, including a replacement or refund.

Exchanges

Exchanges are not offered for sizing or personal preferences.

In the event of a verified product defect or fulfillment error, a replacement may be offered subject to inventory availability. Due to the limited nature of our collections, an identical replacement may not always be available.

Order Cancellations

Orders cannot be canceled or modified once processing has begun. Please review your order carefully before completing checkout.

Contact Us

For questions regarding your order, shipping, or product concerns, please contact our customer support team through the contact information provided on our website.

We appreciate your understanding and support of Baseline.